FAQ page
Practical answers for booking your stay in Japan
Everything you need to choose dates confidently, understand what’s included, and complete your reservation smoothly.
What are your standard check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 10:00 AM. If you need flexibility, contact us before arrival and we’ll do our best based on availability.
Do you accept both short stays and extended stays?
Yes. We offer options for short visits as well as longer stays for work, relocation, or temporary housing. You can filter by stay length on the listings page.
What amenities are included in the apartments?
Most stays include furnished interiors, Wi-Fi, kitchen basics, linens, and essential appliances. Each listing clearly shows exactly what is provided before you book.
How can I get support during my stay?
Our team is available for booking questions, arrival guidance, and in-stay assistance. You’ll receive contact details after confirmation so help is always easy to reach.
What does the reservation process look like?
Choose your apartment, submit your preferred dates, and complete the booking details. We then confirm availability and send your final stay instructions.
Ready to find your next stay in Japan?
Browse trusted apartment options in great locations, or return to the main page whenever youre ready.